Terms & Conditions

1.0 Definitions:
“You” / “Your” “The Client” / “Coachee” = the person who attends Coaching Plan
“I” / “Coach” = Sue Orwin (Trading as Sue Pennycook)
“We” = both named parties (Coach and Coachee)
“Coaching Plan” = The Coaching Plan purchased
“Coaching Session” = 60mins of private coaching
“Duration” = from the point of purchase, to the expiry date of the coaching plan

2.0 What Coaching is…

Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Coachee in a thought provoking and creative process that supports, challenges and inspires the client to maximise their personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy for achieving those goals. You will be supported and challenged by to move out of your comfort zone, but will never be asked to do anything you do not want to do.

3.0 What Coaching is not…

Coaching is not therapy and does not substitute for therapy if needed. It does not diagnose, or treat any mental or medical illness. Coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals. If you are currently under the care of a mental health professional, it is recommended that you inform your mental health care provider of the nature and extent of the coaching relationship.

4.0 Confidentiality

This coaching relationship, as well as all information (documented or verbal) that The Coachee shares with The Coach as part of this relationship, is bound by the principles of confidentiality as set in the ICF (International Coach Federation) Code of Ethics. The Coach agrees not to disclose any information pertaining to the Coachee without the Coachee’s written consent. The Coach will not disclose the Coachee’s name as a reference without the Coachee’s consent. The only exceptions to this confidentiality statement are if The Coach is required by law to disclose information or reasonably believes there is an imminent/likely risk of danger or harm to the Coachee or others, and where anonymous information is used within The Coach’s supervision

5.0 Payments

Coaching Plans are payable in full via a Stripe secure payment, prior to session 1. 

6.0 Refunds 

All purchases are non-transferable and final at the point of purchase, and no refunds will be given. Before you purchase a coaching plan, all potential Coachees are offered a free, 30min Discovery Call to assess fit, and ask questions. When you purchase, please do it with the intention of fully committing to yourself and the coaching process

7.0 Cancellations and Lateness

It is your responsibility to notify The Coach, by phone or email, 24hours in advance of the scheduled coaching sessions, about any cancellation. Cancellations or “no shows” after 24hrs will be void and no refund or alternative appointment given. If you are late by 15minutes or more, the session will be void and no refund will be given. This is because it compromises the quality of the session.

8.0 Record Retention 

Documents, information and data acquired or shared during the term of the Coach-Coachee relationship will be securely maintained for a period of not less than 6years after which all records will be destroyed. 

9.0 The Coaching Plan

We will meet for the number of hours, and within the duration identified in the purchased Coaching Plan. We will jointly develop the coaching plan based on your outcomes for coaching. 

10.0 Booking coaching sessions

All coaching sessions within the Coaching Plan are to be booked via the Calendly link provided. Please state in the notes section “In person” if you require an in person appointment at The Cube in Leeds. Otherwise it will be assumed that it is an online appointment on Zoom.

11.0 Coaching Results

The results of any coaching depends upon your ability to take action, and to follow the coaching plan. It is the coachee who chooses to take action and maintains ownership of the results of that action. 

12.0 Insurance, Licences, Supervision and Professional Memberships

I am responsible for for maintaining appropriate insurances and relevant professional memberships as advertised on my website. I abide by the Association of Neurolinguistic Programming (ANLP) Code of Ethics, and Code of Conduct, and operate in accordance with the Global Code of Ethics for Coaching and Mentoring (GCOE). I am also regularly supervised, as well as maintaining regular CPD.

13.0 Limited Liability except as expressly provided in this Agreement

The Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Coachee for any indirect, consequential or special damages. Notwithstanding any damages that the Coachee may incur, the Coach’s entire liability under this Agreement, and the Coachee’s exclusive remedy, shall be limited to the amount actually paid by the Coachee to the Coach under this Agreement for all coaching services rendered through and including the termination date. The Client’s statutory rights under the Consumer Protection Act 1987 are not altered